Updated: 3rd June 2021

Definitions and key terms

To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, they are strictly defined as:

• Cookie: small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, remember information about you such as your language preference or login information.
• Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to Tradewey, which is responsible for your information under this Return & Refund Policy.
• Customer: refers to the company, organization or person that signs up to use the Tradewey Service to manage the relationships with your consumers or service users.
• Device: any internet-connected device such as a phone, tablet, computer or any other device that can be used to visit Tradewey and use the services.
• Service: refers to the service provided by Tradewey as described in the relative terms (if available) and on this platform.
• Website: site, which can be accessed via this URL: www.tradewey.com
• You: a person or entity that is registered with Tradewey to use the Services.

Return & Refund Policy

Thanks for shopping at Tradewey. We appreciate the fact that you are interested in purchasing products on our website. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products.

As with any shopping experience, there are terms and conditions that apply to transactions at Tradewey. We’ll be as brief as our attorneys will allow. The main thing to remember is that by placing a quote request or making a purchase at Tradewey, you agree to the terms set forth below.

If there’s something wrong with any item you received from Tradewey or you received the wrong item, we will make good on the error at no further cost to you. We will however not be able to issue a refund nor credit for your item. Please retain such items in their original packaging to avoid being billed for them until we can retrieve them.

Refunds

We take pride in serving our customers with the best products. Every single product that you choose is thoroughly inspected, checked for defects and packaged with the utmost care.

Thorough quality checks are carried out at the factory before processing every ordered item. At the same time, we ensure that the packing is good such that the items won’t get damaged during transit. We follow certain policies to ensure transparency, efficiency, and quality customer care:

• We DO NOT allow returns on sold products due to the nature of the products.
• We DO NOT accept returned goods, again due to the nature of the goods we sell.
• Refunds are NOT given for any purchases made.
• We DO NOT encourage exchanges of our products.
• We DO NOT engage in reselling used products and discourage the same, because we cannot ensure the best quality products for our customers.

For International Orders:

• We DO NOT support Exchanges or Returns.
• If you cancel the order before we process it and dispatch for shipping, a refund can be processed. Depending on the stage at which the order is cancelled there may be processing fees charged.
• Orders already in shipping cannot be returned, canceled or refunded.
• If you face any issues, please contact our Support Team immediately.

Your Consent

By using our website, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.

Changes To Our Return & Refund Policy

Should we update, amend or make any changes to this document so that they accurately reflect our Service and policies. Unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the updated Return & Refund Policy. If you do not want to agree to this or any updated Return & Refund Policy, you can delete your account.

Contact Us

If, for any reason, You are not completely satisfied with any good or service that we provide, don’t hesitate to contact us and we will discuss any of the issues you are going through with our product.

• Online: https://tradewey.com/contact/